1. Introduction
2. Place A Test Order
3. Manage Test Order
1. Introduction
Once you have completed the online webstore setup, you may role-play as a customer for your SiteGiant Webstore to go through the purchase and checkout flow to ensure that the checkout process is smooth and correct.
2. Place A Test Order
Step 1: Go to Channels > Webstore and click on the preview icon to view your webstore.
Step 2: Add a product to the cart > click on the Check Out button.
Step 3: Confirm the product to check out > apply the Vouchers (optional) > Check Out.
Step 4: You can choose to either Continue as a Guest or Login to your customer account.
Step 5: If choose to Continue as a Guest, after clicking on the button, you will need to fill in all the shipping details > Add Address.
Step 6: The Shipping Method that supported your Shipping Address will be shown here, you may click on Change to select your preferred Shipping Method.
Step 7: Choose your preferred Payment Method > tick on the check box to agree and accept the Terms and Conditions > Place Order.
Step 8: Order is placed successfully.
3. Manage Test Order
Step 1: You can find the order in Orders > All Orders.
Step 2: For the Manual Payment Method such as Bank Transfer and E-Wallet, you will need to go to the order details page and mark the order as Pending Process.
Step 3: If you have already received the payment, tick Payment Received > Mark As Pending Process.
Step 4: Once the status is Pending Process, you may proceed to fulfill this order either manually or using Order Processing.
💡Tips: May refer to How To Fulfill Order And Update Tracking Number Manually & How To Print Webstore And Others Shipping Label.
Step 5: Once the fulfillment is done, the order will change to Processed status and Fulfilled.
Step 6: If the order has already been shipped out, go back to the order details page and click Mark as Shipped.
Step 7: After the product is delivered to the customer, you can click Mark As Completed Order. Then the whole process is considered completed.
