1. Introduction
2. Fulfill Order And Update Tracking Number
3. Additional Information
1. Introduction
When your customer places an order, you have to pack and parcel and ship it to the customer. At the same time, update the tracking number of the parcel to provide a convenient way for your customer to track the order shipment status on your Webstore.
2. Fulfill Order And Update Tracking Number
Step 1: Navigate to Orders > All Orders
Step 2: Click into the Order ID to proceed with fulfillment
Step 3: From More Actions > choose Add Fulfillment
Step 4: Fill up the Tracking Number and Courier Company > write remarks if applicable > tick Notify Customer to send a notification to the customer > Submit
Step 5: The order status will become Processed and remark as Fulfilled
Step 6: You may click on the Fulfillment ID to edit the information again > you can also click on the Search Tracking to view the parcel delivery status
Step 7: Once the parcel is delivered, perform Mark as Completed Order to change the order status to Completed
📝Additional Information
1. You may also use the shortcut to fill up the Tracking Number for the order.
Step 1: From the Orders page > click on the Fulfillment icon
Step 2: Fill in the Tracking Number and the Courier Company > Submit
2. Order History
Step 1: The date and time of the fulfillment process will be listed in Order History
Step 2: The customer can also view the fulfillment process in My Order at webstore
