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How To Use Order Fulfillment Assistant

1. Introduction
2. Order Fulfillment Assistant Settings
3. Scan Orders Using Order Fulfillment Assistant
4. Additional Information

1. Introduction

A careful checking also helps to minimize your business loss by reducing human errors before you send out your parcels for delivery.

With SiteGiant Order Fulfillment Assistant, you are able to cross-check your marketplace order statuses before you start packing and an error message will be triggered upon scanning the wrong items for the order. You can also track and award your staff’s performance by checking the number of orders packed and the efficiency of your staff.

2. Order Fulfillment Assistant Settings

Step 1: Navigate to Orders > Fulfillment > Order Fulfillment Assistant

Step 2: For the first-time user, click on the Settings icon at the top right to configure the Order Fulfillment Assistant Settings

Step 3: Configure the General Settings

1. Scan Order: Set the default cursor focused for orders scanning (By Tracking Number, Marketplace Order ID or Order ID)
2. Scan Item: Enable to allow the scanning of item to double check the correct items are picked (By SiteGiant iSKU, UPC or marketplace SKU)
3. Set "Ready To Ship" to Lazada Order: Auto update Ready to Ship status to Lazada when scanning the order (For Lazada "Packed" status in Shipping Label Settings)
4. Show Bundle Kit Items: List down the individual items in the kit
5. Order Info Retrieved From: If choose Marketplace, the order information is get directly from marketplaces. If choose SiteGiant, the order information is get from SiteGiant orders
6. Insert Serial Number: Enable to key in serial number for the item upon scanning
7. Show Packing Note: Enable to show packing note
8. Show Buyer Comment: Enable to show buyer comment of the order

Step 4: You can monitor the performance of the packer and set the ranking settings(optional)

Step 5: Click the Save button on top to save the settings

3. Scan Orders Using Order Fulfillment Assistant

Step 1: Scan or insert the Tracking Number on Shipping Label / Marketplace Order ID / Order ID

Step 2: The order details and products will be shown > if Scan Item is enabled, you may scan the item SKU/ iSKU/ UPC to double-check correct items are being picked

Step 3: If the order has already been canceled, the warning message will be shown

Step 4: A warning message with a beep sound will appear if the order is scanned before. Under Scan History, you may also identify the other user who has scanned the order previously.

đź“ťAdditional Information

1. Order Fulfillment Report

Step 1: Go to Reporting > click on View Report of the user to view details about the fulfillment done by the user

2. Live Staff Performance tracking

Step 1: You can click on the View Live Monitor button

Step 2: Single view shows the live tracking details in a single display

Step 3: Combo view shows the live tracking details in 2 different display options (compare performance by total amount, daily, weekly or monthly)

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