1. Introduction
2. Setup Webcam Parcelguard
3. Record Orders Using Order Fulfillment Assistant
4. Record Orders Using Marketplace Order Return Management
1. Introduction
How can you ensure the security of your parcel deliveries?
Webcam ParcelGuard provides a reliable solution by using a webcam to monitor and record package handling, helping to prevent theft and verify shipments easily.
This feature is available for Add-On only.
2. Setup Webcam Parcelguard
Step 1: Navigate to Orders > Fulfillment > ParcelGuard.
Step 2: Click Manage on Webcam ParcelGuard.
Step 3: Toggle on the Status of the Order Fulfillment Assistant and the Marketplace Order Return to record the packing and return process.
1. Automatically start video recording when scanning a package: If the button is disabled, you need to press F2 to manually start the video recording on the Order Fulfillment Assistant page.2. Automatically save media and send images after scanning a new package: Enabling the button will automatically save your media or images to your local PC. 3. Automatically start video recording when scanning a package: If the button is disabled, you need to press F2 to manually start the video recording on the Marketplace Return Order Management page.
Step 4: Once the settings are configured, click Save.
3. Record Orders Using Order Fulfillment Assistant
Step 1: Navigate to Orders > Fulfillment > Order Fulfillment Assistant.
Step 2: You will see a webcam popup to record the Order Fulfillment activities.
📌Note: Please ensure you have enabled your PC’s camera settings.
Step 3: You can use the provided Keyboard Shortcuts to take packing photos and start recording.
📌Note: You are only allowed to take a maximum of 3 photos.
Step 4: Once the photo and video are recorded, you can review them and click Save.
4. Record Orders Using Marketplace Order Return Management
Step 1: Navigate to Apps > Marketplaces > Marketplace Order Return Management.
Step 2: You can Scan the parcel’s tracking number or directly click on the Order ID.
Step 3: You will see a webcam popup to record the Marketplace Order Return Management activities.
📌Note: Please ensure you have enabled your PC’s camera settings.
Step 3: You can use the provided Keyboard Shortcuts to take return order photos and start recording.
📌Note: You are only allowed to take a maximum of 3 photos.
Step 4: Once the photo and video are recorded, you can review them and click Save.