1. Introduction
2. Authorize Marketplace Platform Chat
3. View Marketplace Platform Chat Log
1. Introduction
Marketplace Platform Chat is a messaging system integrated into an online marketplace (such as Shopee, Lazada, or TikTok Shop) that enables sellers to update customers on their parcel details while packing orders through Order Fulfillment Assistant. Sellers can send images as proof that the parcel is being processed, which helps reduce issues such as missing items, lost parcels, and theft.
2. Authorize Marketplace Platform Chat
Step 1: Navigate to Orders > Fulfillment > ParcelGuard.
Step 2: Click Manage on Marketplace Platform Chat.
Step 3: Click the Gear Icon to adjust the settings.
Step 4: Toggle on the platform where you use Order Fulfillment Assistant to send packing images > click Save.
📌Note: Send image via Order Fulfillment Assistant on SiteGiant ERP is available for Add-On only.
Step 5: Under Chat Authorized, TikTok is automatically authorized based on your Sales Channel authorization account, whereas Shopee and Lazada require manual authorization.
📌Note: Marketplace Platform Chat is only available for Shopee Channel, Lazada Channel, TikTok MY, and TikTok SG.
Step 6: Click more (…) under Action > Authorize/Update Chat Token for Unauthorized Channel.
Step 7: It will redirect you to the Sales Channel page > click more (…) > Authorize/Update Chat Token.
Step 8: Back to Marketplace Platform Chat > click Gear Icon under Action > update Preset Message to send to customers along with packing images (Optional) > click Save.
Step 9: Toggle on the Status button to enable sending the image to the customer’s marketplace account.
3. View Marketplace Platform Chat Log
Step 1: Navigate to Orders > Fulfillment > ParcelGuard.
Step 2: Click Manage on Marketplace Platform Chat Log.
Step 3: You may filter orders that have sent images to customers.
Step 4: View the media log status you sent to your customer. You can click Resend for the Failed Status or resend proof to customers to resolve disputes.
