1. Introduction
2. Connect WhatsApp Account
3. Create WhatsApp Order Form
4. Share Link To Customer
5. Place Order (From Customer Perspective)
1. Introduction
WhatsApp Order Forms is a feature that allows you to create order forms that make it easy for customers to place orders directly with you via WhatsApp. When customers message you via WhatsApp, you may send it to them to complete the purchase process.
2. Connect WhatsApp Account
Step 1: Log in to your SiteGiant Seller Center > add [+] channels > choose WhatsApp
Step 2: Insert Channel Name, Display Name, and Mobile No. > click Connect
3. Create WhatsApp Order Form
Step 1: Go to WhatsApp from the SiteGiant dashboard menu
Step 2: Click on + Add Order Form button
Step 3: Fill up your Form Title
Step 4: Click on the + Select Products button
Step 5: Choose your product from your Webstore product list and Add Product into the order form
Step 6: Save your order form once done
4. Share Link To Customer
Step 1: Once the order form is created, click on the WhatsApp icon to get the share link
Step 2: Send out the WhatsApp Form link to your customer
5. Place Order (From Customer Perspective)
Step 1: Customers will need to fill up their contact details, such as Name, Mobile Number, and Email Address
Step 2: Customers may just insert the quantity for the product they wish to purchase and click Checkout
Step 3: Customers can proceed to place the order from the checkout page on your webstore
Step 4: If there are any queries, customers can reach you by clicking on the Send Message button
