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How to Boost Your Sales with WhatsApp Commerce

WhatsApp Order Forms is a feature that allows you to create order forms that make it easy for customers to place orders directly to you via WhatsApp. When customers message you via WhatsApp, you may send it to them to complete the purchase process. Let’s proceed with the setup now!

Step 1: Connect your WhatsApp Account
Step 2: Create the WhatsApp Order Form
Step 3: Share Link to Customer
Step 4: Place Order (From Customer Perspective)

Step 1: Connect your WhatsApp Account

1. First, navigate to the SiteGiant Dashboard Settings.

2. Select Sales Channels to manage.

3. On Available Channel page, click on WhatsApp. Or, you can also click on + Add New Sales Channel on the top right.

4. Insert your Channel Name, Display Name and Mobile No. Then, click Connect.

Step 2: Create the WhatsApp Order Form

1. Go to WhatsApp from the SiteGiant Dashboard menu.

2. Click on + Add Order Form button to create a WhatsApp order form.

3. Fill up your Form Title.

4. Next, click on the + Select Products button.

5. Choose your product from your Webstore product list and ‘Add Product‘ into the order form.

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6. Once done, you may ‘Save‘ your order form.

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1. Once the order form is created, click on the WhatsApp icon to get the share link.


2. Send out the WhatsApp Form link to your customer.

Step 4: Place Order (From Customer Perspective)

1. Customers will need to fill up their contact details, such as Name, Mobile Number and Email Address.

2. Customers may just insert the quantity for the product they wish to purchase and click ‘Checkout‘.

3. After that, customers can proceed to place the order from the checkout page in your webstore.

4. If there are any queries, customers can reach you by clicking on the ‘Send Message‘ button.

5. The customer will able to reach you based on the phone number that you have set in Order Form Settings.

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