1. Introduction
2. Authorized Marketplace Platform Chat
3. View Marketplace Platform Chat Log
1. Introduction
Marketplace Platform Chat is a messaging system integrated into an online marketplace (such as Shopee, Lazada, or TikTok Shop) that allows buyers and sellers to communicate directly. This chat feature enables sellers to update customers on their parcel details. Sellers can send video recordings and images as proof that the parcel is being processed, which helps reduce issues such as missing items, lost parcels, and theft.
This feature is available for Add-On only.
2. Authorized Marketplace Platform Chat
Step 1: Navigate to Orders > Fulfillment > ParcelGuard.
Step 2: Click Manage on Marketplace Platform Chat.
Step 3: Click the Gear Icon to adjust the settings.
Step 4: If you wish to send an image via the customer’s marketplace account chat, you can enable SiteGiant ERP (Webcam) and SiteGiant ONE. Then, click Save.
Step 5: Under Chat Authorized, TikTok is automatically authorized based on your Sales Channel authorization account, whereas Shopee and Lazada require manual authorization.
📌Note: Marketplace Platform Chat is only available for Shopee Channel, Lazada Channel, TikTok MY, and TikTok SG.
Step 6: Click more (…) under Action > Authorize/Update Chat Token.
Step 7: It will redirect you to the Sales Channel page > click more (…) > Authorize/Update Chat Token.
Step 8: Back to Marketplace Platform Chat > click Gear Icon under Action > update Preset Message (Optional) > click Save.
Step 9: Toggle on the Status button to enable sending the image or recording to the customer’s marketplace account.
3. View Marketplace Platform Chat Log
Step 1: Navigate to Orders > Fulfillment > ParcelGuard.
Step 2: Click Manage on Marketplace Platform Chat Log.
Step 3: You can filter the media chat according to your preferences.
Step 4: You can view the media log status you sent to your customer. If the status shows Failed, you can click Resend.
