1. Introduction
2. Enable Lazada Payment Reconciliation
3. General Report
4. Shipping Fee Report
5. Free Shipping Fee Report
6. Success Claimed Amount Report
1. Introduction
As a marketplace seller, we expect that marketplaces would pay us accordingly and on time. However, it will be a sleepless night when you find out that you were not paid correctly and there’s a contradiction in your payout. With SiteGiant Payment Reconciliation, you can easily cross-check your marketplace order paid status, overcharged shipping fee and many more.
2. Enable Lazada Payment Reconciliation
Step 1: Navigate to Apps on the sidebar menu > Marketplaces > Lazada Payment Reconciliation.
Step 2: You can choose from four different report types depending on your needs.
Step 3: For first-time users, a pop-up message indicating “Get Payment Reconciliation Data Failed” may appear > click OK button > toggle the Sync Off to Sync On. Please return the next day for the updated payment reconciliation record.
3. General Report
In the General Report, you can filter the orders that have been paid or unpaid by Lazada.
Step 1: Click the Filter button.
Step 2: To filter for delivered orders that remain unpaid by Lazada, filter the date range > choose “Delivered” under Lazada Order Status > select “Unpaid Orders” as Income Status > Apply.
Step 3: Once applied, orders with empty Income Amount will be listed down, meaning payment has not yet been received.
Step 4: You may also filter the Statement according to Paid orders.
Step 5: You may refer to the Income Amount details summary by clicking on the dropdown icon.
4. Shipping Fee Report
In the Shipping Fee Report, you can filter orders that have been overcharged shipping fees by Lazada.
Step 1: Click the Filter button.
Step 2: To filter the orders with overcharged shipping fee, filter the date range > insert the an amount in Min Overcharged Shipping Fee (e.g. 0.10) > Apply.
Step 3: The overcharged shipping fees will be shown in RED under the Different Amount.
📌Note: Lazada will no longer pass Lazada Charges Shipping Fee data to Shipping Fee Report, but will sync Wrong Weight Adjustment charges to consolidate multiple shipping fee items.
5. Free Shipping Fee Report
In the Free Shipping Fee Report, you can filter the orders that are free shipping but still incurred charges.
Data sharing is not available – no new data is generated
6. Success Claimed Amount Report
In the Success Claimed Amount Report, you can filter the orders that have claimed for extra charges from Lazada.
Data sharing is not available – no new data is generated