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  3. How to Use Shopee Payment Reconciliation
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  3. How to Use Shopee Payment Reconciliation

How to Use Shopee Payment Reconciliation

1. Introduction
2. Accessing and Enabling Shopee Payment Reconciliation
3. Types of Reports
I. General Report
II. Shipping Fee Report
III. Transaction Report
IV. Commission Report

1. Introduction

As a marketplace seller, we expect that marketplaces would pay us accordingly and on time. However, it will be a sleepless night when you find out that you were not paid correctly and there’s a contradiction in your payout. Now, SiteGiant’s Payment Reconciliation would reconcile your extra shipping charges from marketplaces.

Shopee Payment Reconciliation is a useful app to help you keep track of any extra shipping charges made by marketplaces. Let’s go through the guidance below.


2. Accessing and Enabling Shopee Payment Reconciliation

Step 1: Go to Apps > Marketplaces, then click on Shopee Payment Reconciliation.

Step 2: Select the reports you wish to analyze.

Step 3: Enable the Last Sync data at the top right to ensure the payment reconciliation data is retrieved daily.

📌 Note: For first time users, kindly allow 24 hours for the data to sync back after enabling Last Sync.

3. Types of Reports

I. General Report

Step 1: In the General Report, you can filter the orders which have been paid or unpaid by Shopee.

Step 2: For example, you can filter the Shopee order which already completed, but still unpaid by Shopee.

Step 3: Thus, the result will show all the completed Shopee orders which are still unpaid (no Income Amount).

Step 4: Or else, you can filter the paid order result to check on the Income Amount or more information at Summary.


II. Shipping Fee Report

Step 1: In the Shipping Fee Report, you can filter the order that has overcharged shipping fees by Shopee.

Step 2: Select the order date, and insert an amount for the overcharged minimum value you can accept.

Step 3: The overcharged shipping fees will be shown in RED under the Different Amount.

Step 4: The details of Shipping Fee (paid by buyer), Shopee Rebate, and Shopee Charged shipping fee are all stated clearly.

Step 5: Go to the More (…) button at the right-top, and choose ‘Export Report‘ to download the result into excel file format.


III. Transaction Report

Step 1: In the Transaction Report, you can filter the order which has overcharged in the transaction fees.

Step 2: Select the order date, and insert an amount for the overcharged minimum value you can accept.

Step 3: If there is overcharged transaction fees, it will be shown in RED under the Different Amount.

Note: All good if the order has no different amount or is in green color.


IV. Commission Report

Step 1: At the Commission Report, you can filter the order which has a commission fee that is charged extra.

Step 2: Insert the commission rate of Shopee charged, e.g. 2.12%. Then, insert an amount for the overcharged minimum value you can accept.

Step 3: If there are overcharged commission fees, they will be shown in RED under the Different Amount. And if there are no overcharges, the Different Amount will show in GREEN color.

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