Sometimes you may receive orders without any payment made by customers. You can easily follow up and send a friendly reminder to your customer with just a few clicks to encourage them to proceed with payment and secure your sales.
1. Navigate to Orders > All Orders on the menu dashboard.
2. Check under the Unpaid Order tab and click on the Order ID to view the order.
3. Go to More Actions, and choose Remind Customer.
4. Click on ‘Send‘ to proceed.
A payment reminder email will then be sent to your customer’s email address. If you wish to change the email content or template, you may edit through the Email Template settings.