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How To Offer Cashback Vouchers For Webstore

1. Introduction
2. Create Cashback Voucher
3. Showcase Voucher on Webstore
4. Redeem Vouchers (From Customer Perspective)
5. Additional Information

1. Introduction

Instead of offering a discount voucher for customers to get instant discounts when checkout from your Webstore, you can offer reward credits as cashback so that customers can get extra reward credits when applying voucher, and spend them on their next purchase.

📌Note: Before creating cashback voucher, you will have to turn on the status of the Reward Credits at the Marketing Centre.


2. Create Cashback Voucher

Step 1: Go to Marketing Centre on the dashboard menu > Vouchers

Step 2: Click on + Create Voucher

Step 3: Choose the Voucher Type: Store Voucher (applies to all products) or Product Voucher (applies to selected product)

Step 4: Insert the Voucher Basic Info such as Voucher Name, Voucher Code, Period, and Voucher Description > select the applicable store for the voucher

📌Note: Voucher Code must be consists of a minimum of 3 and a maximum of 8 characters with the following characters (A-Z, 0-9)

Step 5: Choose the Reward Type as Reward Credits > Set the Discount Amount, Maximum Cap Amount, Minimum Purchase Price, and Usage Quantity > Set the Voucher Availability

1. Discount Amount: Percentage of the payment amount will be issued as reward credits to customers.
2. Maximum Cap Amount: If set as No Limit, customer will earn all the cashback percentage set. If Set Amount, customer will only earn the maximum of the amount you set.
3. Minimum Purchase Price: Minimum order amount must be reached before the voucher is valid to use.
4. Usage Quantity: The number of times a coupon can be used. Insert 99999 for unlimited use.
5. Availability: Choose Public if you wish to publish the voucher to all customer accounts. Choose Private if you wish to share the voucher code with specific customers only.
6. Customer: The cashback voucher is only available for login customer.

Step 6: If Voucher Type is set as Product Voucher, you can add product, collection, or brand to apply the voucher

Step 7: Select the product > Continue

Step 8: Click on Create on the top right once done settings > the voucher created can be found on the Voucher Page


3. Showcase Voucher on Webstore

Step 1: Go to Webstore > Webstore Builder

Step 2: Add a new block by clicking on the (+) button > click on Voucher > select the layout

Step 3: Click on the content sidebar to edit the content and settings

Step 4: Once it is done, click Save And Publish


4. Redeem Vouchers (From Customer Perspective)

Step 1: If the availability is set as Public, the login customers will be able to see the Cashback Voucher from the Voucher Block you added in Webstore Builder > click Claim to claim the voucher

Step 2: Customers can go to Profile > My Voucher to check the voucher claimed

Step 3: Apply the voucher when checkout

Step 4: If the availability is set as Private, the customer will need to insert the coupon code in the Voucher Code column to apply

Step 5: If the voucher usage limit has been reached, it will show Fully Redeemed on the voucher so it is unable to apply


📝Additional Information

1. The cashback voucher is an extra reward credit offered to customers, thus customers will receive both order reward and voucher reward when they apply the voucher

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