Providing excellent customer service and a fast response rate in the marketplaces can be challenging especially with multiple marketplace stores. With SiteGiant MultiChat, you can now manage the chat from multiple marketplace stores in one single platform.
2. Install SiteGiant MultiChat
Step 1: Go to Customer Service from the dashboard menu > click on MultiChat
Step 2: Insert your Store Name > click Submit
Step 3: Click on Download Application to install the SiteGiant MultiChat app on your computer
Step 4: The application will start downloading once you click on it
Step 5: Click on the downloaded application > a notification will pop up as follows, click on More Info
Step 6: Select Run Anyway
Step 7: On SiteGiant MultiChat Setup Wizard, click Next to proceed
Step 8: Select the destination folder to install the files > click Next
Step 9: Click on Install to start installing the application
Step 10: After the installation is completed, click on Finish
You have successfully installed SiteGiant MultiChat app on your computer!