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How To Cancel Webstore Order

1. Introduction
2. Cancel Webstore Order

1. Introduction

You may cancel the order and restore stock when the order is not fulfilled. Cancelling orders will usually be performed in the following cases:

  • The ordered item is out of stock.
  • The ordered item is not able to ship on time.
  • The customer has placed the wrong item or the wrong quantity.
  • The customer changed their mind.

2. Cancel Webstore Order

Step 1: Navigate to All Orders > click on the Order ID to view the order

Step 2: Go to More Actions > choose Cancel Order

Step 3: Tick the Add product back to the inventory option if you wish to restore the stock to inventory > click Confirm button to proceed accordingly

📌Note: Once the order has been canceled, it cannot be reverted

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