2. How to Use Marketplace Order Return Management
Step 1: Go to Apps > Marketplaces > Marketplace Order Return Management .
Step 2: Click on the ‘Sync Customer Return Order‘ button, to retrieve the recent marketplace return orders.
3. Managing Customer Return
Step 1: The orders will be shown under the ‘Customer Return‘ list.
Step 2: For ‘Customer Return’ orders, you can search the order based on the parcel’s Return Order Tracking Number.
Or, you can filter based on Return SN or Marketplace Order ID.
Step 3: Hence, if the item returned by the customer is in good condition and you decided to restock back the quantity.
Just select the item ‘quantity‘ and click on the ‘Confirm‘ button.
Step 4: You will then be redirected to the Stock In page. Thus, you can proceed to update the item quantity.
Step 5: Moreover, you can write Additional Info for your own reference on the Notes and Parcel Received Date.
4. Failed Delivery Order
Step 1: In the case of a failed delivery order to the customer, and the courier returned the parcel back to you.
You can click ‘Search Failed Delivery Order‘ and insert the parcel’s Delivery Tracking Number.
Step 2: You can restock the quantity and click on the ‘Confirm’ button, if the item returned to you is in good condition.
Step 3: Then, proceed to Stock In the item into the inventory.
Step 4: Lastly, you can write some Notes and the Parcel Received Date for your own reference.