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How to Restock for Marketplace Return Order

1. Introduction
2. How to Use Marketplace Order Return Management
3. How to Process Customer Return Order
4. How to Process Failed Delivery Order

1. Introduction

With Marketplace Order Return Management, you are able to restock the item quantity back into your SiteGiant Inventory for the Shopee and Lazada customer return order or failed delivery order.


2. How to Use Marketplace Order Return Management

Step 1: Go to Apps > Marketplaces > Marketplace Order Return Management .

Step 2: Click on the ‘Sync Customer Return Order‘ button, to retrieve the recent marketplace return orders.


3. Managing Customer Return

Step 1: The orders will be shown under the ‘Customer Return‘ list.

Step 2: For ‘Customer Return’ orders, you can search the order based on the parcel’s Return Order Tracking Number.

Or, you can filter based on Return SN or Marketplace Order ID.

Step 3: Hence, if the item returned by the customer is in good condition and you decided to restock back the quantity.

Just select the item ‘quantity‘ and click on the ‘Confirm‘ button.

Step 4: You will then be redirected to the Stock In page. Thus, you can proceed to update the item quantity.

Step 5: Moreover, you can write Additional Info for your own reference on the Notes and Parcel Received Date.


4. Failed Delivery Order

Step 1: In the case of a failed delivery order to the customer, and the courier returned the parcel back to you.

You can click ‘Search Failed Delivery Order‘ and insert the parcel’s Delivery Tracking Number.

Step 2: You can restock the quantity and click on the ‘Confirm’ button, if the item returned to you is in good condition.

Step 3: Then, proceed to Stock In the item into the inventory.

Step 4: Lastly, you can write some Notes and the Parcel Received Date for your own reference.

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