1. Introduction
2. Request For Account Deletion
3. After Request For Account Deletion
1. Introduction
We value our customers’ privacy, and hence all our customers reserve the right to request for their account and associated data to be deleted permanently from our system.
Once the account deletion is approved, the information below will be deleted:
- Profile data
- Order histories
- Membership points
- Claimed vouchers
Please be aware that this action cannot be undone, and the deleted information cannot be retrieved or restored in any way.
2. Request For Account Deletion
Step 1: Open the side drawer in the shopping app.
Step 2: Scroll down and click on Settings.
Step 3: Click on Delete Account.
Step 4: Read through the terms and conditions written > Click on the Delete Account Request button if you agree and would like to proceed.
Step 5: Click on the Confirm button to proceed.
Step 6: Your account deletion request has been sent successfully.
3. After Request For Account Deletion
It may take up to 14 days for your account deletion to be processed. During this period, you will not be able to use your account anymore. After the account has been deleted from the system, you will be notified via the email associated with your deleted account.