1. Introduction
2. Enable TikTok Payment Reconciliation
3. General Report
4. Shipping Fee Report
5. Transaction Report
6. Commission Report
1. Introduction
As a marketplace seller, we expect that marketplaces will pay us accordingly and on time. However, it will be a sleepless night when you find out that you were not paid correctly and there’s a contradiction in your payout. With SiteGiant Payment Reconciliation, you can easily cross-check your marketplace order paid status, overcharged shipping fee and many more.
2. Enable TikTok Payment Reconciliation
Step 1: Navigate to Apps > Marketplaces > TikTok Payment Reconciliation.
Step 2: Select and click on the report that you wish to view.
Step 3: For the first-time user, a Get Payment Reconciliation Data Failed popup message will be prompted out > Click on OK > turn the Sync Off button to Sync On.
Step 4: Once the Sync button is enabled, the payment reconciliation data will begin to update at midnight, thus may check again on the next day.
3. General Report
In the General Report, you can filter the orders that have been paid or unpaid by TikTok.
Step 1: Click on the filter button.
Step 2: If you wish to filter the orders which already been completed but are still unpaid by TikTok, you can filter the date range > choose Completed TikTok order status > select Unpaid Orders > Apply.
Step 3: TikTok orders which are still unpaid will be filtered out (no Income Amount).
Step 4: For TikTok orders that have already been paid, you may check on the Income Amount details summary by clicking on the dropdown icon.
4. Shipping Fee Report
In the Shipping Fee Report, you can filter the order that has overcharged shipping fees by TikTok.
Step 1: Click on the filter button.
Step 2: You can filter the TikTok order which has different values of Shipping Fee charged by TikTok and paid by the customer.
Step 3: The overcharged shipping fees will be shown in RED under the Different Amount.
Step 4: You may check on the Order details summary by clicking on the dropdown icon.
5. Transaction Report
In the Transaction Report, you can filter the order which has been charged for transaction fees.
Step 1: Click on the filter button.
Step 2: Filter the date range and Completed TikTok Order Status > Apply.
Step 3: If there is a transaction fee being charged, it will be shown in RED under the Transaction Fee.
Step 4: You may check on the Order details summary by clicking on the dropdown icon.
6. Commission Report
In the Commission Report, you can filter the order which has been charged for a commission fee.
Step 1: Click on the filter button.
Step 2: Filter the date range and Completed TikTok Order Status > Apply.
Step 3: If there are commission fees being charged, they will be shown in RED under the Commission Fee.
Step 4: You may check on the Order details summary by clicking on the dropdown icon.
